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Old 09-16-2014, 09:33 PM   #1
Join Date: Nov 2011
Posts: 16
Default Can't upload/download a file


I'm (trying) to use DW CC and when I try to download a file from the server or upload to the server all I ever get is the following error:

/public_html/contact_us.html - error occurred - An FTP error occurred - cannot get contact_us.html. Access denied. The file may not exist, or there could be a permission problem.

Can anyone tell me how to get past this?

Thank You
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Old 09-17-2014, 12:54 AM   #2
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Join Date: Aug 2005
Location: Bali
Posts: 11,203

could you connect in the past,is this a new problem?
from the warning it soaunds as if it connects but not with the file . Is it there what is the chmod of the file if it is.
I would always suggest uing an ftp program like filezilla at least to check yur server. its free and has much better control IMO than dw offers for FTP
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Old 09-17-2014, 06:56 PM   #3
Join Date: Nov 2011
Posts: 16


I ended up making a folder directly on the C:\ root directory and this seems to solve the problem.

The folder I was originally trying to use with DW was under the "Users" sub-directory and maybe this isn't allowed by Windows 7? Anyway it works now and I guess I will not place anything DW related on the "Users" sub-directory.

Thanks for replying

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